Thomson Reuters
ContentSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Content Specialist at Thomson Reuters. Skills: Public Records, Dockets, Content Management, Workflow Management. Manage content products. Deliver content products”
What You'll Achieve.
Improve KPIs
Industry & Context.
Problem-solving; Troubleshooting; Root-cause analyses
Rotational shifts, Rotational work weeks, 24/7 coverage
What They're Looking For.
Must Have
1.5+ years experience in Content Moderation, Knowledge of HTML, Knowledge of XML, Knowledge of UNIX, Knowledge of Linux Scripting, Technical knowledge of Content Operations publishing systems, Technical knowledge of Public Records content, Technical knowledge of Dockets content, Proficiency in UNIX, Proficiency in scripting, Ability to work in fast-paced environment, Ability to work with changing priorities, Ability to contribute to training programmes, Ability to review process documentation, Ability to mentor new hires, Ability to mentor less experienced staff, Open to rotational shifts, Open to rotational work weeks
Nice to Have
Lean Six Sigma certified
What You'll Do.
Manage content products
Deliver content products
Ensure integrity of work products
Ensure integrity of product databases
Consult on tactical initiatives
Consult on strategic initiatives
Drive standardization
Drive process efficiencies
Serve as escalation point
Provide expert-level support
Troubleshoot content conversion issues
Troubleshoot workflow issues
Troubleshoot system integrity issues
Troubleshoot data integrity issues
Design training programmes
Deliver training programmes
Verify work of others
Support less experienced staff
Conduct process audits
Contribute to root-cause analyses
Participate in enhancement projects
Participate in testing
Implement new systems
Implement new processes
Navigate applications
Troubleshoot applications
How You'll Work.
Team & Collaboration
Departmental project teams; Cross-functional project teams; Adjacent teams
Communication Scope
Verbal communication; Written communication; Reporting
Process & Methodology
Product lifecycle management, Project management
Full Job Description
The Content Specialist is responsible for managing and delivering high-quality content products end to end. The role requires deep domain expertise in Public Records and/or Dockets, and advanced technical proficiency (XML, UNIX, scripting, Python). The role involves managing multiple system platforms: GCS, Alloy, Unix/Linux, LTC, Novus, ERD, People Warehouse, Company Warehouse, EDD. As a Content Specialist, you will lead/ drive workflow and project responsibilities, mentor the team, drive standardization and process excellence, and support a 24/7 coverage model with rotational shifts and work weeks. **_About the Role:_** * Lead or manage departmental and cross-functional project teams for effective product lifecycle management. * Ensure integrity and completeness of work products and product databases across all assigned workflows/ tasks. * Demonstrate expertise in team and adjacent workflows; consult on tactical and strategic initiatives. * Drive/ participate in standardization, cost savings, and process efficiencies through Lean Six Sigma or similar methodologies. * Serve as an escalation point for multiple workflows/ tasks and provide expert-level support. Troubleshoot complex issues related to content conversion, workflows, and system/data integrity. * Design and deliver robust training programmes, verify the work of others, and support new hires/ less experienced staff as they ramp up to proficiency. * Conduct process audits and contribute to root-cause analyses to resolve bottlenecks and improve KPIs. Participate in enhancement projects, testing, and implementation of new systems or processes. * Utilize technical expertise to navigate, troubleshoot and operate various applications such as GCS, Alloy, LTC, Unix/Linux Novus, People Warehouse, Company Warehouse, etc. **_About You_** * Experience Required : More than 1.5 years of relevant experience in Content Moderation along with knowledge of HTML XML, UNIX and Linux Scripting. * Strong technical knowledge and u
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