ADCI
Editorial, Writing, Content Management, selling partner services
ContentDeveloper
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Content Developer at ADCI. Skills: Content development, Process documentation, Customer experience. Develop standard operating procedure documents. Create email communications for customers”
What You'll Achieve.
Clear and simple content; Answers readers' questions before they arise
Industry & Context.
Troubleshoot tool issues
What They're Looking For.
Must Have
Experience in editing, Experience in copy-editing, Experience in proofreading, Experience overseeing projects, Experience managing deadlines, Experience using content management systems, Experience using content tools, Experience managing content projects, Experience conducting content review, Experience overseeing localization, Speak, write, and read fluently in English, Experience working with global teams, Experience working with diverse partners, Experience in stakeholder management, Experience dealing with multiple stakeholders, Ability to troubleshoot issues, Ability to report issues
Nice to Have
Bachelor's degree in English, Bachelor's degree in Communications, Bachelor's degree in Linguistics, 2+ years of technical writer experience, 2+ years of editor experience, 2+ years of content strategist experience, Attention to detail, Organizational skills, Experience with HTML, Experience with XML, Experience with DITA, Experience with Customer Trust Operations, Exposure to business processes for Amazon customers
What You'll Do.
Develop standard operating procedure documents
Create email communications for customers
Document operational processes
Create messaging for global audience
Understand business priorities
Understand legal requirements
Improve reader experience
Partner with internal stakeholders
Partner with external stakeholders
Deliver high-quality content
Respond to changing seller landscape
Contribute to team-level goals
Contribute to team initiatives
Work on content projects
Troubleshoot tool issues
Flag issues to tech team
How You'll Work.
Team & Collaboration
Global stakeholders; Global teams; Diverse partners; Internal stakeholders; External stakeholders; Relevant tech team
Communication Scope
Customer-facing communications; Messaging for global audience
Process & Methodology
Overseeing projects, Managing projects, Managing deadlines, Managing content projects
Full Job Description
Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining Amazon's Customer Trust Content Management (CTCM) team as a Content Developer. A day in the life As a Content Developer, you will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor—you are the owner of the investigator and customer experience. You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It's important that you are self-motivated to look around corners for ways to improve the reader experience. Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape. In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech team. About the team The CTCM team supports investigators by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the investigator and customer experience while balancing advocacy with the need fo
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