Skyscanner
Travel
ContentDesigner,CRM
“Content Designer, CRM at Skyscanner. Skills: Content design, CRM, AI, Experimentation. Bring content design approach to CRM experiences. Automate and evolve lifecycle marketing at scale”
What You'll Achieve.
Help automate and evolve lifecycle marketing at scale; Drive personalised interactions; Create smarter, more tailored experiences; Help travellers feel confident they've booked the right trip; Promote core features; Inspire action; Keep travellers coming back
Industry & Context.
What They're Looking For.
Must Have
Content design or marketing-led content design experience in a digital product or CRM environment, Worked with CRM channels like email, push or in-app notifications, Understand localisation and how content flexes across languages, cultures and contexts, Keen to explore (or already using) AI and automation to improve workflows and scale content, Knack for behavioural framing and conversion best practices—or you’re keen to learn
Nice to Have
Bonus points for social media channel experience, Experience with AI and automation
What You'll Do.
Bring content design approach to CRM experiences
Automate and evolve lifecycle marketing at scale
optimise and scale insights across traveller journeys
Use data to inform messaging approach
Develop content frameworks that scale
Experiment with AI to drive efficiency
Drive personalised interactions
Craft supportive end-to-end user journeys
Translate strategy into consistent messaging
Create high-performing content for tests
optimise and evolve content
Craft and refine content and content systems
Create scroll-stopping moments
Design content for personalisation
Design cohesive end-to-end experiences
How You'll Work.
Team & Collaboration
Work closely with LCM managers, Brand, Product and Engineering; Collaborative communicator; Great at working across teams; Managing requests; Keeping things moving smoothly
Communication Scope
Collaborative communicator
Applying for this Content Designer, CRM role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Skyscanner?
Real rants from real employees. Read before you apply.