PointClickCare
Healthcare
ContentDesigner,Contractor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Content Designer, Contractor at PointClickCare. Skills: Content Design, UX writing, AI-assisted design. Design and develop product content. Design content to meet user needs”
Industry & Context.
Analytical thinking; Strategic thinking
Travel to office events, Portfolio of work
What They're Looking For.
Must Have
Content Design background, Experience writing and structuring language, Foundational understanding of user-centered design, Experience with AI-assisted tools, Exposure to conversational design, Worked in authoring and publishing content management systems, Background working in agile development
Nice to Have
Domain and industry knowledge a plus, Previous PointClickCare experience an asset, EHR equivalent software experience an asset, Knowledgeable in Paligo a plus, Knowledgeable in Pendo a plus, Knowledgeable in Jira a plus, Knowledgeable in Figma a plus, Knowledgeable in Power BI a plus, Knowledgeable in Smartsheet a plus
What You'll Do.
Design and develop product content
Design content to meet user needs
Make complex language easy to understand
Implement writing style and standards
Apply content architecture to writing
Structure content for reuse
Identify user content needs
Translate user stories
Propose content design approaches
Engage in user interactions
Manage competing priorities
Advise colleagues on agile methods
Build content design from prototype
Add content requirements to prototypes
Apply data analysis to decisions
Summarize and share findings
Develop ideas and solutions
Leverage AI as design partner
Refine AI-generated outputs
Design conversational flows
How You'll Work.
Team & Collaboration
Cross-functional teams; Project teams; UX Designers; Engineers; Product Leaders; Product Management
Communication Scope
Presentation skills
Process & Methodology
Agile
Full Job Description
## Description Job Title: Content Designer, Contractor - 6 month Contract Location: USA - Remote Hybrid/Remote: Remote Term: 6 month contract **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. Portfolio Request: Please provide a portfolio of work you have done. Including UI content, instructional documentation, microcopy, and where possible, examples of AI-assisted or conversational design work. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise t
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