ContentDesigner

## Description Your role in our mission We are hiring a Content Designer to write UX copy and partner with our UX designers to develop critical user flows on our Personal Loan and Core experiences. You will help to define and optimize the customer journey, especially across the first touchpoints a customer has with Prosper. This hybrid role requires experience in design thinking and UX writing. You will function as a design thinking practitioner and customer champion who thrives on solving problems, exploring growth opportunities, testing hypotheses, and translating business-centric language into user-centric content. You ensure every word across our products contributes to clarity, comprehension, and ease for the user. You will partner closely with Product Management and Engineering to optimize the customer journey from arrival to conversion, ensuring our solutions are scalable, efficient, and user-centric. ## How you'll make an impact Content Design: Plan and write clear, concise interface content for mobile and web experiences. Design simple, intuitive product experiences that help users accomplish their goals. Collaboration: From discovery through delivery and optimization, partner closely with product designers, UX researchers, product managers, and other SMEs and stakeholders. Content systems: Maintain, deploy and enforce copy guidelines, brand voice and tone, and generative AI guidelines and tools. User advocacy and research: Use qualitative insights and data to inform content choices and advocate for user needs. Assist with conducting user research and research operations. Inclusivity: Ensure all content is accessible and usable by people with disabilities, following WCAG 2.2 guidelines. Stakeholder Alignment & Advocacy: Coordinate between design, product management, engineering, and executive leadership, facilitate workshops (like design sprints or journey mapping sessions) to align cross-functional teams, and advocate for the user continuously, ensuring bu