Salesforce
Enterprise Technology & Infrastructure
ContentDesignProgramManager
“Content Design Program Manager at Salesforce. Skills: Content Design Program Management, AI, prototyping, agile, scrum, stakeholder management, process improvement. Partner with leadership across content experience and design organization.. Establish partnerships with cross-functional stakeholders.”
What You'll Achieve.
Build resourcing models.; Size and track release work.; Determine best practices.; Align teams in a lean and agile environment.; Operationalize how the Apps and Industries organization delivers high-quality design.; Uplevel teams with vibe prototyping.; Create rituals that foster team connection, a shared purpose, and a collaborative community.; Drive new processes and frameworks that help the team define, prioritize and allocate its work.; Identify and share best practices across teams.; Assure alignment and clarity through regular communications.; Manage training programs.; Organize presentations for partner audiences.
Industry & Context.
systems mindset; comfortable in ambiguity; identify and share best practices
What They're Looking For.
Must Have
Outstanding partnership, interpersonal, and relationship-building skills., Experience partnering directly with product management and engineering teams with an understanding of their priorities, constraints, and how design and content experience informs their work streams., Fluent with AI and prototyping to improve operations., systems mindset and a focus on building CDX systems so that the tools used by engineering and design have content styles and guidelines ready to apply., Thorough familiarity with how content design gets done. Understand what happens when and why, what natural dependencies exist, and when it’s OK to be visionary (and when it’s not)., Ability to learn and master internal tools to ensure content design work is properly represented and tracked, and contribute new tools and processes to make work more visible to the entire organization., Superb communication skills that shine in person and across multiple mediums. The talent to tell a story, advocate for a project or program, and facilitate understanding to different audiences at the appropriate level., understanding of what it takes to ship software at scale., Experience running projects using agile and/or scrum processes, and understand development teams (i. e. , roles, responsibilities, and how they interact)., Ability to establish credibility and rapport with senior executives and technical and non-technical team members.
Nice to Have
At least 7 years experience working in enterprise software in any combination of content design, design ops, or program management roles., An internal compass that points towards ethics and equality, and the conviction to speak up if we stray off-course., Demonstrated ability to influence peers and managers and build consensus while dealing with ambiguity., Experience running training events and programs for internal teams., Skilled at thinking in systems, not just single-purpose products, services, or apps., Designing for or with generative AI systems and tools., A related technical degree required., A desire to be your authentic self in the workplace., A desire to collaborate with individuals and teams with diverse backgrounds, experiences, and working styles.
What You'll Do.
Partner with leadership across content experience and design organization.
Establish partnerships with cross-functional stakeholders.
Build resourcing models.
Size and track release work.
Determine best practices.
Align teams in a lean and agile environment.
Operationalize how the Apps and Industries organization delivers high-quality design.
Use AI on a daily basis for workflows.
Uplevel teams with vibe prototyping.
Create rituals that foster team connection
and a collaborative community.
Drive new processes and frameworks that help the team define
prioritize and allocate its work.
Identify and share best practices across teams.
Liaise with UX design leadership.
Build partnerships with stakeholders.
Be the point-of-contact for a network of business units and functions.
Own regular communications up
and out to assure alignment and clarity.
Be the strategic operational partner across multiple regions.
Manage training programs.
Organize presentations for partner audiences.
How You'll Work.
Team & Collaboration
Partner with leadership across content experience and design organization.; Establish partnerships with cross-functional stakeholders.; Collaborate in a cross-functional, matrixed environment.; Work across multiple departments and business units.; Partner directly with product management and engineering teams.; Liaise with UX design leadership.; Build partnerships with stakeholders.; Collaborate with individuals and teams with diverse backgrounds, experiences, and working styles.
Communication Scope
Superb communication skills that shine in person and across multiple mediums.; The talent to tell a story, advocate for a project or program, and facilitate understanding to different audiences at the appropriate level.; Own regular communications up, down, and out to assure alignment and clarity.
Process & Methodology
Program Management, resourcing models, release work sizing and tracking, lean and agile environment, operationalizing design delivery, process and framework creation, work prioritization and allocation, agile processes, scrum processes, running projects
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