Sysco
foodservice
ContactCentreTeamLeader
“Contact Centre Team Leader at Sysco. Skills: Team leadership, Customer service, Sales opportunities. Drive a culture of customer obsession. Capitalise on sales opportunities”
What You'll Achieve.
Deliver team level results against set KPIs; Ensure all customers view Sysco as their most trusted partner; Achieve exceptional performance
Industry & Context.
Seeking out solutions; Solution Oriented
What They're Looking For.
Must Have
Contact centre experience, People management experience, Ability to perform under pressurised situations, Able to manage workload & conflicting priorities, Solution Oriented, Demonstrate commercial acumen, Able to operate effectively & proactively in a customer service environment, Excellent Interpersonal and communication skills, Excellent organisation and time management skills, Ability to think strategically
Nice to Have
Experience in use of Sales Force
What You'll Do.
Drive a culture of customer obsession
Capitalise on sales opportunities
Minimize negative customer experience
Deliver high levels of performance
Provide effective and efficient service
Own and drive projects
Deliver results through others
Lead and motivate a team
Foster an environment of engagement
Manage and deliver team results
Instil a customer focused mind set
Ensure adherence to SLA's
End to end ownership of customer issues
Develop direct reports
Provide coaching and training
How You'll Work.
Team & Collaboration
Work with the Contact Centre Manager; Thrives on working in a team; Supporting others to achieve goals; Communicate cross-functionally at all business levels; Building Relationships across teams; Working together; Embrace change and support each other
Communication Scope
Excellent Interpersonal and communication skills; Ability to communicate cross-functionally at all business levels; Clear Communication
Process & Methodology
Plan, organise and deliver projects, Ensure milestones are in place
Applying for this Contact Centre Team Leader role?
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