ContactCentreTeamLeader

# **JOB DESCRIPTION** As the leading foodservice provider across the island of Ireland, Sysco’s success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day. We don’t just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond. We are now looking for new talent to join us as we continue to grow, innovate and deliver. **Contact Centre Team Lead- Newcastle West, Limerick** We are excited to offer a fantastic opportunity for a **Contact Centre Team Lead** , a role which drives a culture of customer obsession within their team to capitalise on sales opportunities and minimize negative customer experience. The Team Leader delivers high levels of performance across all operational KPIs within their team. Provides an effective and efficient service to our customers across Tele-Sales and Customer Service. The Team Leader owns and drives individual as well as team projects and activities focused on delivering an efficient and effective customer experience. The Team Leader delivers results through others. The Team Leader leads and motivates a team to achieve exceptional performance and fosters an environment of engagement and enablement. The role requires a candidate who will be: * A Leader with previous contact centre & people management experience * Self-motivated and results driven * Eager to expand Knowledge and Skills If you are ready for a challenge, we want to hear from you. Apply today and discover what your career could look like with Sysco Ireland. **Key Accountabilities:** * Understand, Manage and deliver team level results against set KPIs working with the Contact Centre Manager to ensure that all customers view Sysco as their most trusted partner. * Instil a strong customer focused mind set within the team to both ensure adherence to SLA's and end to e