Cibc
ContactCentreRepresentative(CreditCounsellor,ClientAccountManagement)
“Contact Centre Representative (Credit Counsellor, Client Account Management) at Cibc. Skills: Client engagement, Call Ownership, Problem solving, Multitasking Efficiency. Connect with clients to discuss repayment options to potentially resolve outstanding debts. Assess client profiles and ask relevant questions to understand why clients have fallen behind on payments”
What You'll Achieve.
Make a meaningful impact; Meet client goals; Thrive in an environment that rewards performance through regular key metrics reporting and coaching; Deliver best to make an impact in a metrics-driven environment
Industry & Context.
Problem solving
Ability to attend primary CIBC location within two hours upon request, Secure workspace with a door that closes it off from noises and distractions, Wired Internet connection with minimum download speed of 15 mbps and upload speed of 10 mbps, Satellite internet providers are prohibited, Flexibility between Monday to Friday 7:00 AM to 8:00 PM PDT and Saturday 8:00 AM to 4:00 PM PDT, including evenings and weekends
What You'll Do.
Connect with clients to discuss repayment options to potentially resolve outstanding debts
Assess client profiles and ask relevant questions to understand why clients have fallen behind on payments
Ensure clients are aware of the terms and conditions of their contractual obligations
Offer solutions to prevent further delinquencies
Advise clients on solutions and provide a forward-looking financial plan
Respond to incoming calls or make outbound calls
Take complete ownership of calls
Obtain required information and use one's network to identify and solve for a problem or need
Capture accurate information across multiple systems while engaging with clients
How You'll Work.
Communication Scope
Effective communication
Applying for this Contact Centre Representative (Credit Counsellor, Client Account Management) role?
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