Cibc
ContactCentreRepresentative(CreditCounsellor,ClientAccountManagement)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Contact Centre Representative (Credit Counsellor, Client Account Management) at Cibc. Skills: Client engagement, Call Ownership, Problem solving, Multitasking Efficiency. Connect with clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts.. Ensure the client is aware of the terms and conditions of their contractual obligations and offer solutions to prevent further delinquencies.”
What You'll Achieve.
thrive in an environment that rewards performance through regular key metrics reporting and coaching
Industry & Context.
Problem solving
Must be flexible between 8:00 AM to 8:00 PM EST Monday to Friday and Saturday from 8:00 AM to 4:00 PM EST, which include evenings and weekends., Must be able to attend your primary CIBC location within two hours upon request., Must be able to work from home after an initial training and assessment period of at least 60 days., Must have a secure workspace, in a room or office with a door that closes it off from noises and distractions., Must have a wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection must be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)., Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
What They're Looking For.
Must Have
Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions., Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection must be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)., Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service., Legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
What You'll Do.
Connect with clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts.
Ensure the client is aware of the terms and conditions of their contractual obligations and offer solutions to prevent further delinquencies.
Speak with clients to understand their priorities
advise them on solutions
and provide a forward-looking financial plan.
Respond to incoming calls or make outbound calls.
Take complete ownership of calls in a friendly
courteous and professional manner.
Obtain information required and uses one’s network to identify and solve for a problem or need.
Capture accurate information across multiple systems while engaging with clients.
Maintain effective communication and ensure seamless service delivery in fast-paced environment.
How You'll Work.
Communication Scope
effective communication
Full Job Description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit [CIBC.com](https://www.cibc.com/en/about-cibc.html) **What You 'll Be Doing** You’ll be joining CIBC’s Client Account Management Department as a Credit Counsellor, and making a real difference for our clients. You’ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts. This is done using a combination of assessing client profiles, and asking relevant questions to understand why our clients have fallen behind on payments. You'll ensure the client is aware of the terms and conditions of their contractual obligations and offer solutions to prevent further delinquencies. _At CIBC we enable the work environment most optimal for you to thrive in your role._ _Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **The start date for this role is July 20th, 2026. Our Contact Centre is open Monday to Friday from 8:00 AM to 8:00 PM EST and Saturday from 8:00 AM to 4:00 PM EST. This is a full-time and shift-oriented role and we’d like you to be flexible between these hours, which include evenings and weekends.** **Kindly note, this position will begin on site at 750 Lawrence Ave West, Toronto for a minimum 60 day period. In the event you are provided the opportunity to work from home, the below requirements are mandatory for our Agent @Home program.** CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home after an initial training and assessment period of a
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