BlueScope
Steel
ContactCentreCoordinator
“Contact Centre Coordinator at BlueScope. Skills: customer experience, communication, problem solving. respond to enquiries and provide product and technical information about our premium brands and products or link them to the internal teams to address their concerns. provide insights to our internal sales, marketing, technical and innovation teams”
What You'll Achieve.
delivering high value responses in a timely manner
Industry & Context.
Solution oriented, you will focus on finding answers and resolving problems; ability to resolve issues and identify solutions
What They're Looking For.
Must Have
exceptional customer experience in a similar role delivering high value responses in a timely manner, effective communication skills and will go the extra mile to seek solutions for all types of enquiries, an understanding of the building and construction industry including steel products, ability to multitask between phone, email and website enquiries, excellent written and verbal communication skills, excellent attention to detail with the ability to resolve issues and identify solutions, high level of computer competency and ability to learn our IT systems quickly including Salesforce, and Microsoft Office, a thirst for learning and taking on new challenges and initiatives
What You'll Do.
respond to enquiries and provide product and technical information about our premium brands and products or link them to the internal teams to address their concerns
provide insights to our internal sales
technical and innovation teams
identify improvements with our systems and processes
assisting with implementing changes
participate in improvement initiatives that support customer experience
employee experience and efficient operations
How You'll Work.
Team & Collaboration
build relationships with internal stakeholders by identifying key players, investing time, communicating regularly, demonstrating integrity, and fostering positive connections
Communication Scope
effective communication skills; excellent written and verbal communication skills
Applying for this Contact Centre Coordinator role?
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