ContactCenterSupportEngineer(Splunk)

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for an AWS Infrastructure Engineer with strong expertise in Amazon Connect and Infrastructure as Code (IaC). The ideal candidate will be responsible for designing, deploying, and managing scalable Amazon Connect environments while building automated infrastructure deployment pipelines using Terraform and CI/CD tools. Responsibilities * Design and implement AWS infrastructure for Amazon Connect environments * Deploy and manage Amazon Connect environments across Dev, Staging, and Production * Utilize AWS services such as Lambda, S3, EventBridge, Data Bridges, and related services to support deployments * Develop and maintain Infrastructure as Code (IaC) modules using Terraform Enterprise * Ensure Terraform code is maintainable, reusable, and aligned with best practices * Build and manage CI/CD pipelines for automated infrastructure deployment and updates * Integrate Terraform Enterprise with CI/CD pipelines for seamless deployments * Monitor infrastructure performance and troubleshoot deployment-related issues * Collaborate with cross-functional teams to ensure secure, scalable, and reliable cloud solution