Advantmed
Healthcare
ContactCenterRepresentative-IHASchedulingTeam
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Contact Center Representative - IHA Scheduling Team at Advantmed. Skills: Scheduling, Member engagement, Customer service. Handle inbound and outbound calls. Book appointments for health assessments”
What You'll Achieve.
Meet or exceed call center metrics
Industry & Context.
Problem solver; Escalate issues
What They're Looking For.
Must Have
2+ years call center experience, Windows 11 Pro laptop or desktop, High-speed internet connection
Nice to Have
Experience in outbound sales process, Customer service experience, Type 60 WPM
What You'll Do.
Handle inbound and outbound calls
Book appointments for health assessments
Address customer needs and complaints
Respond efficiently to callers
Explain possible solutions
Ensure customers feel supported
Engage in active listening
Confirm or clarify information
Diffuse angry clients
Build lasting relationships with customers
Meet call center metrics
Provide excellent customer service
Make sales or recommendations
Take part in training
Be available on meetings on camera
Adhere to company policies
How You'll Work.
Team & Collaboration
Work with call center team members
Communication Scope
Clear diction; Oral communication; Written communication
Full Job Description
**Title: **_Contact Center Representative – IHA (_ In-Home Health Assessment) _Scheduling Team_ **Availability: **Immediate **Hourly Rate: **$14-16/hour + PTO & Health Benefits **Location** : Remote, US * Applicants must be eligible to work and perform their job responsibilities within the United States. * A key prerequisite for this role is that the candidate must have a Windows 11 Pro laptop or desktop with video-calling capabilities, along with a high-speed and stable internet connection. To help you learn more about the position, including its responsibilities and compensation rate, we have prepared a brief video presentation. You can access the video using the following link: [**IHA, Contact Center Representative**](https://www.loom.com/share/ebf48eb05c6d454781e9b24ebfbdf31e?sid=916bb2a1-d374-4dad-bf3f-2c1a761b7e95) **About Advantmed: **[**www.advantmed.com**](http://www.advantmed.com/) **Founded in 2005 and based in Orange County, California, Advantmed, LLC **is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education. **Job Description** **Executive Summary** * The ideal candidate would be someone who has 2+ years of call center experience in a target-driven environment * Experience working in an outbound sales process is a plus * Outgoing and pleasing personality on the phone. Excellent communication skills with clear diction * Good time manager. Ability to multitask and work in a challenging environment * Ready to learn and grow. Go-getter mindset. **Summary** * Will be responsible for handling inbound and outbound calls to s
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