ContactCenterRepresentative

**_Job Family_ :** Business Operations ** _Travel Required_ :** Up to 10% **_Clearance Required_ :** None **Overview** Guidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional skills along the journey. Join us at Guidehouse. Our dedicated team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency rebate applications and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of applications for energy rebates through the State of Georgia’s Home Energy Rebates Program for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and email, and other types of back-office processing support for our client, program participants (residents/consumers and contractors) and other program partners. _This position will be based Monday through Friday in our San Antonio, TX office. Individuals must be able to work an eight-hour shift between the hours of 8:00 AM CT - 5:00 PM CT._ **_What You Will Do_ :** Customer Service Representative – Customer Service is an extension of a client’s business office staff. Representatives are responsible for taking incoming and outgoing calls to participants/homeowners/contractors to resolve issues or answer questions. All client policies and procedures are expected to be followed. Representatives will perform any and all job-related duties as assigned including but not limited to: * Inbound & Outbound calling * Case/Project Review * Assisting callers with application status or questions * Providing expert Customer Service support * Researching and responding to all inquiries received by telephone and mail. * Providing thorough documentation of Customer Service support, issues, and escalations. * Completing all bu