Contact Center Professional
Banking
ContactCenterProfessionalPartTime
“Contact Center Professional - Part Time at Contact Center Professional. Skills: Customer interaction, Request processing, Complaint resolution. Interact with clients through chat, voice, or video. Interact with clients via email and messaging”
What You'll Achieve.
Achieve targets in productivity; Achieve targets in turnaround times
Industry & Context.
Resolve issues; Resolve problems; Identify and correct system-generated responses
Minimum 20 hours a week, Maximum 40 hours a week
What They're Looking For.
Must Have
College graduate, Professional working experience in Banking, Proficient in spoken and written English, Knowledgeable in MS Office, Able to adapt to a fast-paced working environment, Able to perform standard operations, Able to perform standard payments correctly, Able to execute quality checks, Comply with work process instructions and scripts, Act independently when executing customer requests, Able to do daily consultation with team members
Nice to Have
Experience in a Shared Service or BPO, Obtain required country certifications
What You'll Do.
Interact with clients through chat
Interact with clients via email and messaging
Process customer requests in systems
Manage end-to-end execution of client requests
Manage complaint resolution actions
Identify system-generated responses
Correct system-generated responses
Provide excellent service
Provide efficient service
Adhere to risk processes
Adhere to compliance processes
Integrate mission and vision
Act in line with rules
Act in line with policies
Achieve productivity targets
Achieve turnaround time targets
Deal with other relevant issues
Take on new opportunities
Take on tough challenges
Take immediate action
Take independent action
Quickly identify opportunities
Consistently identify opportunities
Consistently pursue opportunities
Build partnerships with others
Work collaboratively with others
Meet shared objectives
Involve others to accomplish tasks
Communicate effectively with others
Share information with others
Show appreciation for ideas
Show appreciation for input
Work with minimum supervision
Provide technical guidance when required
Match organizational strategies
Match organizational objectives
Be proactive in cross-skilling
Learn multiple processes
Be assigned to various channels
Switch between channels as required
Perform other tasks as assigned
How You'll Work.
Team & Collaboration
Build partnerships; Work collaboratively; Meet shared objectives; Involve others; Communicate effectively; Share information; Show appreciation for ideas; Show appreciation for input; Daily consultation with team members
Communication Scope
Spoken English; Written English
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