HALA
fintech
ContactCenterAgent
“Contact Center Agent at HALA. Skills: Customer service, Communication, Problem-solving. Handle inbound and outbound customer interactions promptly and professionally. Respond to customer inquiries, provide accurate information, and resolve issues in a timely manner”
What You'll Achieve.
Meet or exceed individual and team KPIs (e. g. , call handling time, first call resolution, customer satisfaction); Provide feedback and suggestions to improve processes, customer experience, and efficiency
Industry & Context.
problem-solving ability; Problem-solving and decision-making
Flexibility to work shifts, weekends, and holidays as needed
What They're Looking For.
Must Have
High school diploma or bachelor’s degree, Proven experience in a customer service or contact center environment (6 months to 1 year), verbal and written communication skills. (Arabic & English), Ability to remain calm and professional under pressure, Proficiency in basic computer applications (CRM systems, MS Office, ticketing tools), Multitasking, time management, and organizational skills, Flexibility to work shifts, weekends, and holidays as needed, Bilingual skills (Arabic/English or other languages)
What You'll Do.
Handle inbound and outbound customer interactions promptly and professionally
Respond to customer inquiries
provide accurate information
and resolve issues in a timely manner
Log all customer interactions and transactions in the system
ensuring data accuracy
Escalate complex issues to supervisors or specialized teams when necessary
Follow company policies
and scripts to ensure consistent service quality
Maintain confidentiality of customer information and company data
How You'll Work.
Team & Collaboration
Escalate complex issues to supervisors or specialized teams when necessary; Teamwork and adaptability
Communication Scope
verbal and written communication skills. (Arabic & English); Bilingual skills (Arabic/English or other languages)
Applying for this Contact Center Agent role?
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