Keeper Security
Cybersecurity
ConsumerSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Consumer Support Specialist at Keeper Security. Resolve user inquiries via phone, email, chat and. Recognize, document, and alert management of trends in”
Industry & Context.
What They're Looking For.
Must Have
1+ years of experience in customer service or support role, Hands-on proficiency in Microsoft Office Suite and GSuite, Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems, Typing skills - 40+ wpm, Polite, organized, punctual and detail oriented, Empathetic and patient with a customer first mindset, Excellent communication skills, both verbal and written, Proven experience succeeding in a high volume work environment, Ability to multitask, Ability to manage time effectively while working independently, Self-motivated, curious learner and a team player
Nice to Have
Bilingual (English/Spanish or Italian, Dutch, French), Prior experience in software support, 2+ years of experience working in call center environment, Ability and desire to work a flexible schedule, Bachelor's Degree
What You'll Do.
Resolve user inquiries via phone
and alert management of trends in
Proactively identify product improvements
Identify and reproduce bugs
Report and escalate to management
Apply a positive and professional attitude and image
Maintain quality in a fast-paced environment
Uphold company policy and procedures
Maintain confidential data and customer information
Follow outlined procedures as they pertain to support
Perform other core role functions as assigned
How You'll Work.
Communication Scope
Verbal communication; Written communication
Full Job Description
Keeper is hiring a passionate Consumer Support Specialist to contribute knowledge and expertise to our B2C Support team. This is a 100% remote position from select locations (Central, Mountain or Eastern Time Zones) with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role! About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com. About the Role Join a close knit group of support specialists who are crushing it in our industry's space. The Consumer Support Specialist responds to inbound calls, chats, and emails from Keeper’s consumer customers. They provide a high level of service, ensure customers understand product features and benefits, and provide accurate product and service information. Shift: Tuesday to Saturday, 8:30am - 5pm CST Responsibilities Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner Recognize, do
Applying for this Consumer Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Keeper Security?
Real rants from real employees. Read before you apply.