Ethos Life
Life Insurance
ConsumerSupportAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Consumer Support Associate at Ethos Life. Provide excellent customer service. Answer incoming inquiries”
Industry & Context.
Solve problems
What They're Looking For.
Must Have
1-2 years customer support experience, Bachelor's degree
Nice to Have
Experience in life insurance industry
What You'll Do.
Provide excellent customer service
Answer incoming inquiries
Develop understanding of Ethos products
Act as a resource for internal stakeholders
Identify customer needs
Process requests efficiently
Build rapport with customers
Gain respect of customers
Develop productive relationships
Triage customer issues
Resolve customer issues
Identify opportunities for process improvements
Implement agreed upon solutions
How You'll Work.
Team & Collaboration
Sales teams; Underwriting teams; Development teams
Communication Scope
Written communications; Phone presence
Full Job Description
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry. Duties and Responsibilities: Provide excellent customer service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating to all Ethos products Develop strong understanding and knowledge of Ethos products and processes in order to support customers and act as a resource for internal stakeholders Identify customer needs and process requests efficiently and effectively within defined service levels Build rapport and gain the respect of customers through clear and transparent communication Develop and maintain productive relationships with sales, underwriting, and development teams in order to triage and resolve customer issues Meet individual and customer support team goals and objectives Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions Qualifications and Skills: 1-2 years experience in customer support, customer success, operations, or related role Experience in life insurance or related industry a plus, but not required
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