Trustly
FinTech
ConsumerServiceAgent
“Consumer Service Agent at Trustly. Act as a Trustly ambassador. Assist consumers with their transactions”
Industry & Context.
Problem solver
Work on a shift basis, Cover Monday to Sunday, Cover 8am to 8pm
What They're Looking For.
Must Have
1-2 years of experience within B2C support, Fluency in English, both written and verbal
Nice to Have
Proficiency in Swedish, Danish, Finnish, or German
What You'll Do.
Act as a Trustly ambassador
Assist consumers with their transactions
Troubleshoot consumer issues
Provide solutions to resolve problems
Collaborate with other teams
Resolve consumer inquiries
Review internal procedures
Improve internal processes
Work towards set targets
Work towards set goals
Work towards set objectives
How You'll Work.
Team & Collaboration
Collaborate with Merchant Service; Collaborate with AML; Collaborate with Fraud; Collaborate with Finance
Applying for this Consumer Service Agent role?
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How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Trustly?
Real rants from real employees. Read before you apply.