Celerion
Consumer Research
ConsumerResearchSupervisor
Neural analysis suggests this role is
optimal for Manager candidates.
“Consumer Research Supervisor at Celerion. Skills: Consumer research, Staff management, Research operations. Operate departmental functions. Manage departmental functions”
What You'll Achieve.
Ensure compliance; Ensure quality; Ensure client satisfaction
Industry & Context.
Flexible schedule, Work flexible hours, Work required hours, Work in required environment, 21 years of age
What They're Looking For.
Must Have
Bachelor's degree in Business, Bachelor's degree in Social Research, 21 years of age
Nice to Have
Two years of progressive consumer research experience, Experience in conducting qualitative research, Experience in conducting quantitative research
What You'll Do.
Operate departmental functions
Manage departmental functions
Ensure client satisfaction
Provide Celerion oversight
Execute departmental objectives
Adhere to company policies
Ensure staff are trained
Schedule Consumer Research Coordinators
Write performance reviews
Discipline associates
Address client complaints
Address staff complaints
Address participant complaints
Maintain clean research areas
Maintain orderly research areas
Create research documentation
Assess special situations
Take action on special situations
Monitor research rooms
Ensure activities comply with protocol
How You'll Work.
Communication Scope
Oral communication; Written communication
Full Job Description
## Description Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Responsible for operation and management of all departmental functions for research performed at the Consumer Opinion Center in Richmond, Virginia. Ensure compliance, quality, and client satisfaction. Provide Celerion oversight to all panel activity associated with the Consumer Opinion Center. This person will need to have the flexibility to work Monday-Friday between 8:00am-9:30pm. ## Staff Management Responsible for execution of departmental objectives and adherence to company policies and procedures Ensure that all Market Research staff are properly trained to support all studies at the Consumer Opinion Center Responsible for weekly scheduling of Consumer Research Coordinators to support research Hire, train, write performance reviews and discipline associates as necessary Address client complaints, staff complaints and study participant complaints through resolution according to policies and procedures ## Research Operations Maintain clean and orderly research areas within the Consumer Opinion Center Ability to build/manipulate ballots within the sensory evaluation software Able to work with form creation software to create surveys and research documentation Assess and take action as special situations occur in study conduct Monitor assigned research rooms to ensure activities are in compliance with research protocol ## Reporting Compile and report metrics to Site Director, including but not limited to: Census Reports Panel Attendance Reports Ensure compliance and quality Respond to Quality Assurance audits in a timely matter ## Knowledge / Skills / Education / Licenses Bachelor's degree in Business, Social Research Two years of progressive consumer research experience preferred Proven organizational skills Ability to manage multiple prio
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