Procter & Gamble
consumer goods
ConsumerRelationsOperationsSpecialist
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optimal for Entry candidates.
“Consumer Relations Operations Specialist at Procter & Gamble. Skills: operational excellence, process oversight, service delivery, vendor training. Manage central knowledge base. Provide daily support to vendor partners”
What You'll Achieve.
Ensure superior consumer satisfaction; Build loyalty with both consumers and partners; Achieve daily operational excellence; Drive vendor performance; Satisfy our consumers
Industry & Context.
Analytical – ability to analyze data, make logical connections, think and act conclusively and adopt change
What They're Looking For.
Must Have
Bachelor's degree from an accredited university, any major, Minimum 1 year of full-time work experience, Proficient in spoken and written Korean, Able to communicate in English, Operates with Excellence – Able to fully prioritize and work with a high degree of agility & flexibility, Leads – Have ownership to identify and ask for help on potential issues, recognize opportunities that enables you and others to achieve the vision/objective, Collaboration – Serve as a key link with teammates and clients, Analytical – ability to analyze data, make logical connections, think and act conclusively and adopt change
Nice to Have
Prior experience in the consumer service industry is preferred
What You'll Do.
Manage central knowledge base
Provide daily support to vendor partners
Assess and advise on case management
Manage consumer interactions with P&G
Conduct daily operational reviews
Prepare for new initiatives
Perform reporting and analytics
Manage budget administration and tracking
How You'll Work.
Team & Collaboration
Collaborating closely with our vendors; Seamless link to the Business Teams; Work alongside teammates in Korea; Collaborate remotely with CSD partners across the region; Serve as a key link with teammates and clients
Communication Scope
Proficient in spoken and written Korean; Able to communicate in English
Full Job Description
**Job Location** SEOUL THREE IFC OFFICE **Job Description** Passionate about working for the world’s largest consumer goods company? Seeking an organization whose values & purpose underpin & guide your daily actions? Want a rewarding career where the focus is on continuous learning & growth? At Procter & Gamble (P&G), our outstanding and trusted brands such as Downy, Febreze, Oral-B, Gillette, Braun, Pantene, Head & Shoulder, and SK-II touch & improve the lives of almost 5 billion consumers across the world every single day. We’ve been a successful global company for over 180 years and it’s our people that are the heart of our success. If you have an ambitious spirit, a real passion for winning, and are seeking continuous learning and development opportunities, apply to P&G today. **_About the Role_** This role is a business & technical associate position, and you will be supporting the team by leading multiple operational systems and processes related to consumer and partner management. As a Consumer Relations Specialist, you will drive daily operational excellence by developing and delivering plans aligned with the strategic direction of the Consumer Relations team. Your goal is to ensure superior consumer satisfaction and build loyalty with both consumers and partners, collaborating closely with our vendors to achieve this daily operational excellence. You will lead multiple operational systems and processes for the team, acting as a consumer advocate to ensure their perspective influences business decisions and help resolve or prevent consumer issues. Through these operations, you will identify opportunities to build capability of agency partners accountable for our various consumer channels. Key success drivers for this role are operational excellence, diligent process oversight, effective service delivery, and vendor training knowledge management. You will be the seamless link to the Business Teams, serving as an operations expert and daily team support. This
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