ConsumerRelationsManager

**Job Location** San José **Job Description** **Location:** San José, Costa Rica **Working hours:** 8am to 5pm or 7am to 4pm, based on Eastern Standard Time (EST). Candidates are required to work entirely on-site for the first five months. **Profile:** Consumer Relations **Accommodations: P &G is committed to providing accommodations to any applicant with a disability during the recruitment, assessment, and selection process.** If you need an accommodation related to your disability in order to participate in the recruitment process, please [click here](https://faq.pgwebtools.com/app/#!/faqs/category/accommodation) to submit your request. **If you require an accommodation for the assessment process** : 1) submit your request, 2) do not complete either assessment until you have been contacted for documentation verification. _Join our dynamic team as a Consumer Experience Center Manager, where your leadership will enhance consumer experiences and drive operational excellence!_ In this key role, you will oversee daily operations to ensure exceptional service aligned with our brand needs. Responsibilities include managing staff, monitoring contact volume, and fostering a positive work environment. You'll track performance metrics, analyze data, and implement quality assurance programs to boost consumer satisfaction. Additionally, you will oversee scheduling, training development, and advisor performance assessments while managing the budget. Your focus on continuous process improvement will support effective service delivery, with preparation of performance reports for senior management and collaboration with other departments. **Job Qualifications** **Must-Have:** * Proven experience managing teams effectively and strengthening culture. * Delivers service operations with excellence. * Drives process transformation and optimization. * Advanced proficiency in English (spoken and written) is required. **Nice-to-Have Skills:** * Proficient in selecting and utilizing digita