ConsumerLendingAssociateII

# **_Overview:_** Provides credit processing support on Consumer Loan applications to customers, branches, dealerships, third-party vendors from application entry through decision, including directives to ensure Bank regulatory compliance. Works to ensure customer documentation is received and saved to the electronic customer file. ## ** _Primary Responsibilities:_** * Work with internal departments as well as external customers and third-party vendors to obtain credit related documentation or obtain necessary information needed to complete an application i.e.: Verification of Employment, IRS transcripts, title search, appraisal, bank statements, etc. * Maintain effective communication with all necessary parties involved in a new loan application, from the customer, loan officer, telephone contact center, and co-workers to ensure a seamless and positive application experience. * Provide routine credit processing support and answer questions on requested documentation for direct consumer credit and Indirect dealer applications to internal and external customers. * Review customer documents. * Responsible for notating the receipt of each document, indexing and adding to the electronic file. * Maintain an understanding of multiple systems businesses and product lines to support activities completed. * Provide coverage for processing items via shared email boxes related to application and subordination related documentation. * Review departmental procedures and update as needed. * Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. * Promote an environment that supports belonging and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related dutie