Company
Customer Experience
ConsumerInsightsAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Consumer Insights Analyst. Skills: Qualtrics, Survey programming, Workflow automation, Platform integrations, Data analysis, Report creation, Presentation creation. Programming, deploying, and analyzing VOC surveys. Designing and managing surveys in Qualtrics”
What You'll Achieve.
Provide crucial feedback on customer satisfaction, experience, and expectations; Identify trends, opportunities, and actionable customer insights; Translate data into meaningful recommendations for business partners; Reduce reliance on external support where appropriate
Industry & Context.
Advanced data analysis capabilities; Ability to synthesize research data into clear findings and business-focused recommendations
What They're Looking For.
Must Have
Bachelor's degree in Market Research, Business, Marketing, Psychology, Social Sciences, or a related field (or equivalent experience), 2-5 years of proven experience in a consumer insights, market research, customer insights, or analyst role, Hands-on experience with Qualtrics, including survey programming, workflow automation, and platform integrations, analytical skills with the ability to synthesize research data into clear findings and business-focused recommendations, Experience supporting both structured feedback programs and ad hoc research initiatives, Confidence creating reports and presenting insights to stakeholders in a clear, consultative manner, interpersonal and communication skills, with the ability to work effectively across teams and functions, Excellent organization and project management skills, with the ability to manage multiple priorities in a remote environment, Comfort working in a growing function where processes may evolve and team members contribute across a range of initiatives
Nice to Have
Experience in education, certification, or a similarly customer-focused industry is helpful, but not required
What You'll Do.
and analyzing VOC surveys
Designing and managing surveys in Qualtrics
Configuring triggers for closed-loop follow-ups
Integrating Qualtrics with CRMs for automated survey deployment
Setting up automated email notifications
Creating professional PowerPoint presentations
Managing and evolving Voice of the Customer programs
and troubleshooting survey workflows
and managing ad hoc surveys and research projects
Analyzing quantitative and qualitative research findings
Translating data into meaningful recommendations
Maintaining accuracy and consistency in research execution
and reporting deliverables
Completing other duties and special projects as assigned
How You'll Work.
Team & Collaboration
Partnering with stakeholders across marketing, product, and other business teams; Presenting insights to cross-functional teams; Serving as a trusted partner in helping stakeholders interpret research results; Partnering with internal teams across multiple ecosystems; Collaborating closely with the Consumer Insights team
Communication Scope
Ability to present insights clearly and compellingly; Confidence creating reports and presenting insights to stakeholders in a clear, consultative manner; Interpersonal and communication skills
Process & Methodology
Excellent organization and project management skills, Ability to manage multiple priorities in a remote environment
Full Job Description
## Description Position Overview As a Consumer Insights Analyst, you will be responsible for programming, deploying, and analyzing VOC surveys that provide crucial feedback on customer satisfaction, experience, and expectations. You will use Qualtrics to design and manage surveys, configure triggers for closed-loop follow-ups, integrate Qualtrics with our CRMs for automated survey deployment, and set up automated email notifications. Additionally, you will create professional PowerPoint presentations to effectively communicate your findings and insights to senior management and other stakeholders. This role requires strong technical expertise in Qualtrics, advanced data analysis capabilities, and the ability to present insights clearly and compellingly. ## What You'll Do Support the Consumer Insights team in managing and evolving Voice of the Customer programs across brands, including surveys tied to key customer interactions Help build, maintain, and troubleshoot survey workflows, automations, and integrations within Qualtrics and connected platforms Design, launch, and manage ad hoc surveys and research projects in partnership with stakeholders across marketing, product, and other business teams Analyze quantitative and qualitative research findings to identify trends, opportunities, and actionable customer insights Create clear, well-organized reports and presentations that translate data into meaningful recommendations for business partners Present insights to cross-functional teams and serve as a trusted partner in helping stakeholders interpret research results Partner with internal teams across multiple ecosystems to support their ongoing research needs and prioritize high-impact work Collaborate closely with the Consumer Insights team to expand in-house capabilities and reduce reliance on external support where appropriate Maintain accuracy and consistency in research execution, data handling, and reporting deliverables. Contribute to team projects that supp
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