New Era Technology
Technology
ConsumerExperienceInsightsLead
“Consumer Experience Insights Lead at New Era Technology. Skills: Consumer experience insights, Digital analytics, Customer journey analysis, Web experience design. Synthesize behavioral data. Synthesize journey data”
What You'll Achieve.
Connect behavior to action; Make decisions faster; Shift to proactive design
Industry & Context.
Insight generation; Data-driven decisions
Remote work, Computer operation, Typing, Mouse movements, Scrolling, Hearing spoken communications, Reading computer screens, Reading printed documents, Adjusting focus, Prolonged screen time
What They're Looking For.
Must Have
5+ years in digital analytics, Hands-on proficiency with GA4, Hands-on proficiency with Adobe CJA, Experience with Medallia heatmaps/surveys, Demonstrated ability to deliver recommendations, Proven skill communicating complex findings, Understanding of web UX, Understanding of journey mapping, Understanding of conversion optimization, Proficient in English
Nice to Have
Pharmaceutical/healthcare digital experience, Familiarity with Adobe Target, Familiarity with Adobe AEP, Experience with Power BI, Experience with Tableau, Experience with Looker, Knowledge of SEO analytics, Familiarity with Agile frameworks, Familiarity with SAFe frameworks, Understanding of CMS platforms, PhD preferred
What You'll Do.
Synthesize behavioral data
Synthesize journey data
Synthesize performance data
Build clear narratives
Build actionable narratives
Connect site activity to challenges
Deliver insight packages
Map digital experiences
Analyze digital experiences
Identify friction points
Identify drop-off points
Maintain experience dashboard
Lead test-and-learn strategies
Measure post-launch impact
Integrate Voice of Customer
Integrate behavioral analytics
Integrate qualitative insights
Surface insights to Product Managers
Advocate for customer-first strategies
Apply industry trends
Apply competitive benchmarks
How You'll Work.
Team & Collaboration
Cross-functional leadership; Stakeholder communication; Product Managers
Communication Scope
Executive communication; Storytelling; Presenting data
Process & Methodology
Agile frameworks, SAFe frameworks
Applying for this Consumer Experience Insights Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about New Era Technology?
Real rants from real employees. Read before you apply.