New Era Technology
Technology
ConsumerExperienceInsightsLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Consumer Experience Insights Lead at New Era Technology. Skills: Consumer experience insights, Digital analytics, Customer journey analysis, Web experience design. Synthesize behavioral data. Synthesize journey data”
What You'll Achieve.
Connect behavior to action; Make decisions faster; Shift to proactive design
Industry & Context.
Insight generation; Data-driven decisions
Remote work, Computer operation, Typing, Mouse movements, Scrolling, Hearing spoken communications, Reading computer screens, Reading printed documents, Adjusting focus, Prolonged screen time
What They're Looking For.
Must Have
5+ years in digital analytics, Hands-on proficiency with GA4, Hands-on proficiency with Adobe CJA, Experience with Medallia heatmaps/surveys, Demonstrated ability to deliver recommendations, Proven skill communicating complex findings, Understanding of web UX, Understanding of journey mapping, Understanding of conversion optimization, Proficient in English
Nice to Have
Pharmaceutical/healthcare digital experience, Familiarity with Adobe Target, Familiarity with Adobe AEP, Experience with Power BI, Experience with Tableau, Experience with Looker, Knowledge of SEO analytics, Familiarity with Agile frameworks, Familiarity with SAFe frameworks, Understanding of CMS platforms, PhD preferred
What You'll Do.
Synthesize behavioral data
Synthesize journey data
Synthesize performance data
Build clear narratives
Build actionable narratives
Connect site activity to challenges
Deliver insight packages
Map digital experiences
Analyze digital experiences
Identify friction points
Identify drop-off points
Maintain experience dashboard
Lead test-and-learn strategies
Measure post-launch impact
Integrate Voice of Customer
Integrate behavioral analytics
Integrate qualitative insights
Surface insights to Product Managers
Advocate for customer-first strategies
Apply industry trends
Apply competitive benchmarks
How You'll Work.
Team & Collaboration
Cross-functional leadership; Stakeholder communication; Product Managers
Communication Scope
Executive communication; Storytelling; Presenting data
Process & Methodology
Agile frameworks, SAFe frameworks
Full Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together SUMMARY: Leads the evolution from traditional web analytics to an insight-driven approach that connects customer behavior to business action. This role is the bridge between analyst reporting and product management. The individual ensures Therapeutic Area (TA) and Direct-to-Consumer (DTC) Product Managers have the consumer intelligence needed to make better decisions faster, shifting the team from reactive reporting to proactive web experience design. HIERARCHY: Practice Area Manager – Agency Services PRIMARY DUTIES: Turn Data into Story: Synthesize behavioral, journey, and performance data into clear, actionable insights; build narratives connecting site activity to consumer challenges and business outcomes; deliver recurring, tailored insight packages to stakeholders. Own the Customer Journey: Map and analyze end-to-end digital experiences to identify friction, drop-off points, and unmet needs; maintain a portfolio-level experience health dashboard. Drive Action lead test-and-learn strategies (A/B testing, personalization); measure the impact of post-launch chan
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