Spin Master
Children's toy, entertainment and digital gaming
ConsumerCareSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Consumer Care Specialist at Spin Master. Skills: Customer support, Social media, Online reviews. Resolve escalated consumer cases. Manage social media presence”
What You'll Achieve.
Ensure positive consumer experience
Industry & Context.
Problem resolution
Rotational shifts, Statutory holidays
What They're Looking For.
Must Have
Previous customer service experience, Previous consumer care experience, Experience managing social media interactions, Experience managing online communities, Demonstrated ability to negotiate, Demonstrated ability to de-escalate issues, Flexibility to work rotational shifts, Flexibility to work statutory holidays, Verbal communication skills, Written communication skills, Active listening, Comprehension
What You'll Do.
Resolve escalated consumer cases
Manage social media presence
Respond to critical online reviews
Process replacement orders
Process quality assurance pickups
Provide tracking updates
Provide inventory statuses
Follow case handling procedures
Collaborate with internal departments
Resolve consumer issues
How You'll Work.
Team & Collaboration
Internal departments
Communication Scope
Verbal communication; Written communication
Full Job Description
Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application. Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you! ## ## Job Description: **What will you work on?** Working with our dynamic Consumer Care team, you will act as an elevated support tier to resolve complex case escalations across phone, email, and live chat. You will manage our social media presence and respond to critical online reviews, ensuring a positive experience for our consumers across all retail and digital platforms. **How will you create impact?** * Resolve escalated consumer cases as the secondary support tier for phone, email, and live chat inquiries. * Manage customer service inquiries across social media platforms including Facebook, Instagram, and YouTube. * Respond to critical online reviews and questions on major retail sites and app stores. * Process replacement orders, quality assurance pickups, and shipments in a timely and accurate manner. * Provide tracking updates and inventory statuses to consumers while ensuring all case handling procedures are followed. * Collaborate with internal departments to build strong relationships and resolve consumer issues effectively. **What are your skills and experience?** * Previous experience in a customer service or consumer care environment. * Experience managing professional social media interactions and online communities. * Demonstrated ability to negotiate and de-escalate complex consumer issues. * Flexibility to work rotational shifts, including weekdays and statutory holidays. * Strong verbal and written communication skills with a focus on active listening and
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