ConsultorSuporteSAP

## Accountabilities Operate, monitor, and support SAP environments ensuring availability, stability, and performance across production and non-production systems. Manage incidents, service requests, problems, and changes through ticketing systems, ensuring timely resolution and proper documentation. Execute backup, restore, and system start/stop procedures as required by operational or maintenance needs. Monitor batch and online processing flows, identifying anomalies, performance issues, and system deviations. Apply SAP operational best practices such as monitoring frameworks (e.g., Run SAP Like a Factory - RSLAF). Use tools such as SAP Solution Manager and monitoring utilities to analyze system behavior and generate technical reports. Support system maintenance activities including tuning, configuration adjustments, and transport management. Participate in infrastructure monitoring during testing cycles, migrations, and performance validations. Automate operational tasks and improve monitoring dashboards, alerts, and reporting mechanisms. Provide technical documentation and knowledge transfer to internal teams and stakeholders when needed. Requirements: Bachelor’s degree in Information Technology or related field, or equivalent postgraduate qualification (360+ hours). Minimum of 3 years of experience in SAP BASIS technical administration and support activities. Solid experience with SAP environments such as ECC, S/4HANA, BW, and Fiori. Knowledge of SAP system administration tools and processes including SWPM, SUM, SPAM, SAINT, and SNOTE. Experience with system monitoring and diagnostics using tools such as ST02, ST22, ST03N, SM50, SM66, and SAP Solution Manager. Familiarity with operating systems such as Windows Server, Linux (RedHat/SUSE), and AIX. Experience with databases such as HANA, Oracle, or DB2. Understanding of transport management (TMS), system performance tuning, and technical security (SAPRouter, roles, and certificates). Strong analytical and trouble