Thoughtworks
ConsultantSystemsSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Consultant Systems Support Engineer at Thoughtworks. Skills: Systems Support, Incident Management, DevOps practices, Application Systems Support, Debugging, Troubleshooting, CI/CD, Monitoring, Alerting. supporting the day-to-day operations of application systems. contributing to incident management”
What You'll Achieve.
operational efficiencies; stability and availability of the system; deliver high-quality software; value to end customers, as early as possible; quicker identification of incidents and response
Industry & Context.
debug a business impacting issue; identifying the root cause of incidents; solve client problems; resilient in ambiguous situations; approach challenges from multiple perspectives
Singapore Citizen or PR of Singapore, rotation- and need-based 24x7 team, handle multiple engagements
What They're Looking For.
Must Have
experience working programming languages such as Java and. Net, understanding of cloud platforms such as AWS, Azure or GCP, scripting languages such as Python and Powershell, understand how to use debugging tools, how to troubleshoot issues with the code, experience working with relational or non-relational databases, experience working with CI/CD tools such as Jenkins or Azure pipelines, exposure to application monitoring tools such as DataDog, Prometheus or Grafana, comfortable with Agile methods such Scrum and/or Kanban, ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested
Nice to Have
presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more
What You'll Do.
supporting the day-to-day operations of application systems
contributing to incident management
gaining exposure to DevOps practices
assisting in the delivery of solutions to our clients
work with incident management process and tools
use complex application systems and find your way through them to debug a business impacting issue
follow standards and best practices to bring operational efficiencies
stability and availability of the system
use continuous delivery practices to evolve
support and deliver high-quality software
leverage knowledge regarding different logging techniques (various levels) and use them for alerting
monitoring and identifying the root cause of incidents
derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response
apply the latest technology thinking from our Technology Radar to solve client problems
How You'll Work.
Team & Collaboration
working in collaborative, value-driven teams; share your expertise with others via speaking engagements, contributions to open source, blogs and more; being part of a rotation- and need-based 24x7 team
Communication Scope
communication and articulation skills; proficient in English; confidently hold a Q&A discussion with senior stakeholders; good communication and articulation skills
Full Job Description
Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen or PR of Singapore As a consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. Job responsibilities You will work with incident management process and tools. You will use complex application systems and find your way through them to debug a business impacting issue. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients. You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response. You will apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell. You understand how to use debugging tools and how to troubleshoot issues with the code. You have experience working with relational or non-relational databases. You have experience working wit
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