Septeo
Software
ConsultantSalesforce(Support&TMA)
“Consultant Salesforce (Support & TMA) at Septeo. Skills: Salesforce Support, Functional Analysis, Ticket Management. Manage and prioritize tickets. Resolve level 1 and 2 incidents”
Industry & Context.
Analyze anomalies; Identify anomaly origin
What They're Looking For.
Must Have
2 years Salesforce ecosystem experience, Application support experience, Ticket management experience, Salesforce fundamentals mastery, Analyze anomalies, Identify anomaly origin, Write clear specifications, Good French communication level
Nice to Have
Jira experience
What You'll Do.
Manage and prioritize tickets
Resolve level 1 and 2 incidents
Escalate to development teams
Analyze business needs
Write functional specifications
Perform functional tests
Coordinate user acceptance testing
Track anomaly resolution
Share Salesforce best practices
Contribute to internal documentation
How You'll Work.
Team & Collaboration
Collaboration with Product Owners; Collaboration with developers; Daily exchanges with France teams
Communication Scope
French communication
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