Model N
revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators
ConsultantQualityAnalyst
“Consultant- Quality Analyst at Model N. Skills: Quality Assurance, Software Testing, Enterprise Software. Monitor application health. perform proactive checks”
What You'll Achieve.
SLA adherence; timely first response; acknowledgements; ongoing status updates; timely customer communications; first-level information; status updates on tickets
Industry & Context.
analytical skills
US time zone work
What They're Looking For.
Must Have
2-3 years of experience in software testing, quality assurance, validating enterprise software implementations, ensuring reliable system performance, Ability to work independently or in a team environment, effectively meet project deliverables on time, analytical skills, Excellent communication skills, work during U. S. Pacific Time (PT) hours
Nice to Have
Awareness of how AI can support incident analysis, SLA tracking, knowledge-base updates, and recurring issue prevention
What You'll Do.
Monitor application health
perform proactive checks
Execute User Administration activities
Manage the ticket queue
Own the Change Management lifecycle
Coordinate and execute deployment activities
Drive clear and timely customer communications
Act as the primary point of contact
Support QA activities
How You'll Work.
Team & Collaboration
collaboration with Cloud Ops; collaboration with Customer IT team; collaboration with third party teams; collaboration with internal teams
Communication Scope
Excellent communication skills; customer communications
Applying for this Consultant- Quality Analyst role?
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