CIBC
Consultant,ProductionApplicationSupport(CAAS-Openshift)
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“Consultant, Production Application Support (CAAS - Openshift) at CIBC. Skills: Openshift, Kubernetes, Azure, Production Support, Application Support. Providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. Maintaining infrastructure health and day-to-day operational activities”
What You'll Achieve.
Ensuring clients satisfaction
Industry & Context.
Enhance with AI to solve problems and work efficiently; Design and implement solutions to prevent recurrence
On-site full-time (contradicted by hybrid arrangement), 24 x 7 support, Legally eligible to work at the location(s) specified, May be asked to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency), Use of artificial intelligence tools during the recruitment process
What They're Looking For.
Must Have
5 years of experience in supporting Openshift or applications utilizing the Openshift platform, 2+ years experience supporting/deploying/configuring infrastructure resources in Azure, Experience using automated deployment methodologies and toolsets such as Azure Devops, Github, Git Actions, Argo CD, Comfortable using Linux CLI for network/connectivity troubleshooting, certificate management utilizing OpenSSL or Keytool, and HA Proxy support, Experience utilizing tools like Grafana to enhance observability and create alerts for system events, Basic scripting skills, Bachelor’s degree or equivalent in Computer Science or Technical discipline
Nice to Have
Experience working with Redis or MongoDB NoSQL databases
What You'll Do.
Providing investigation and second level support on client issues
system/web site outages and questions from all internal and external application by maintaining
prioritization and addressing to respective CIBC technology groups and vendors
Maintaining infrastructure health and day-to-day operational activities
Modify established procedures / approaches to suit specific situations
Coordination of recovery efforts
Investigate OCP/Kubernetes technical issues and prioritize based on severity
risk and/or strategic business needs
Design and implement solutions to prevent recurrence
Act as subject matter expert for new clients onboarding as well as projects requiring enhancements to existing config
Regular communication with project managers and developers assessing requirements and planning production releases
How You'll Work.
Team & Collaboration
Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients and vendors; Regular communication with project managers and developers
Communication Scope
Ensure internal clients are well-informed of service updates and environment changes; Regular communication with project managers and developers
Process & Methodology
Planning production releases
Full Job Description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit [CIBC.com](https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** You’ll be joining **CIBC’s Application Operations-CAAS** team supporting the Openshift container platform enabling CIBC's digital transformation. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. **You’ll be responsible for maintaining infrastructure health and day-to-day operational activities, managing escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.** _At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time._ _You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._ **How you’ll succeed** * **Production Support-** Investigate OCP/Kubernetes technical issues and prioritize based on severity, risk and/or strategic business needs. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction. * **Partnership-** Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients and vendors. Ensure internal clients are well-informed of service update
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