Concentrix
ConsultantII,Transformation
Neural analysis suggests this role is
optimal for Mid candidates.
“Consultant II, Transformation at Concentrix. Skills: Transformation, Consultative selling, Solution design. Co-innovate roadmaps. Lead innovation discussions”
What You'll Achieve.
Create lasting competitive advantages
Industry & Context.
Solve complex challenges
What They're Looking For.
Must Have
4–6 years professional experience, Lean Six Sigma Black Belt certification, Lean Six Sigma Master Black Belt certification, Process Discoveries expertise, Process Design Documents authoring
Nice to Have
Management consulting experience, Digital transformation experience, Progressive BPO environment experience
What You'll Do.
Lead innovation discussions
Identify operational gaps
Conduct Process Discoveries
Map Customer Journeys
Partner with Sales teams
Partner with Account Management
Partner with Delivery teams
Partner with Project Management teams
Partner with IT teams
Monitor business impact
Develop tech-enabled solutions
Identify emerging technologies
Optimize CNX processes
Optimize client processes
Improve technology assets
Refine product backlogs
Support Proof of Concepts
Foster continuous-improvement culture
Foster problem-solving culture
Impart specialized training
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Delivery teams; Sales teams; Account Management teams; Project Management teams; IT teams
Communication Scope
Presentation skills; Influence C-suite
Full Job Description
Job Title: Consultant II, Transformation Job Description As an Innovation Consultant, your expertise will help Concentrix’s clients align their people, processes, and technology with a modern business strategy and vision for future success. You will work proactively with clients, Concentrix Sales, and delivery teams to design and solve complex challenges. By delivering cutting-edge solutions like Gen AI, Automation, AI-enabled Conversation Bots, QA Automation, Speech/Text Analytics, and CCaaS, you will reshape processes and transform organizations. Acting as a trusted business advisor and change agent, you will use best practices, benchmarking, and consultative tools to develop comprehensive strategic and tactical transformation recommendations that create lasting competitive advantages. Key Responsibilities Strategic Roadmapping: Co-innovate with clients to outline clear, actionable digital and business transformation roadmaps. Consultative Selling & Pre-Sales: Lead innovation-focused discussions during pre-sales meetings, client orals, due diligence, site visits, innovation councils, and consulting engagements. Discovery & Mapping: Identify operational gaps and opportunities by conducting detailed Process Discoveries and Customer Journey Mapping. Cross-Functional Collaboration: Partner closely with Sales, Account Management, Delivery, Project Management, and IT teams to implement solutions as designed and rigorously monitor their business impact. Solution Design: Develop innovative, tech-enabled solutions that directly address people, process, and technology inefficiencies. Product & Tech Evolution: Identify emerging technologies to optimize CNX and client processes, and improve existing technology assets by refining product backlogs and supporting Proof of Concepts (POCs). Culture Building: Foster a continuous-improvement and problem-solving culture across teams by imparting specialized training and methodologies. Requirements & Qualifications Experience: 4–6 yea
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