Emburse
Tech / AI / Software
Consultant,ExtendedServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Consultant, Extended Services at Emburse. Skills: configuration, consultation, product knowledge, change management processes, customer service, requirement gathering, best practices, SOW documents, status updates, Solution Administrator, Service Guide, Microsoft products, Excel. activating and configuring Emburse software for existing clients purchasing professional services. consultation to determine the best configurations for the client’s business needs and long-term usage of the software”
What You'll Achieve.
modernize financial operations; increase visibility; optimize spend; increased efficiency and turn-around time; meet their business requirements; drives efficiency, innovation, and smarter financial decision-making
Industry & Context.
troubleshooting; evaluate, and create efficient processes
What They're Looking For.
Must Have
2 years experience using or administrating database-driven workflow products and/or financial management software
What You'll Do.
activating and configuring Emburse software for existing clients purchasing professional services
consultation to determine the best configurations for the client’s business needs and long-term usage of the software
support of managed service offerings
managing multiple small projects and change requests from live customers
Provide guidance and feedback for ongoing improvements and additions to internal processes
Act as an internal technical product knowledge resource in collaborative training
testing and troubleshooting activities team members and cross-functionally
Act as a secondary resource on projects which are identified as sensitive
complex and/or strategic
Assist in developing and updating change management processes
with a focus on increased efficiency and turn-around time
Provide exceptional customer service to clients by phone
Demonstrate proficiency with the product and translate client requirements to capabilities of the software
Consistently improve technical product knowledge through training
self-directed research and testing
and internal consultation
Facilitate requirement gathering sessions and provide recommendations based on existing customer setups
Consult with clients on best practices and use of Emburse products to meet their business requirements
Scope and manage custom change requests and create customer SOW documents
Configure the product to meet the needs and requirements of the client
according to the scope of the project
Provide regular status updates on project deliverables and milestones through defined processes
Assist customers in the role of Emburse Solution Administrator
providing all tasks included in the Service Guide
for small to medium sized customers
Balance multiple concurrent projects within set workload expectations
How You'll Work.
Team & Collaboration
collaborative training; team members; cross-functionally
Communication Scope
communication; customer handling skills; business writing; verbal communication
Process & Methodology
managing multiple small projects, Scope and manage custom change requests, Balance multiple concurrent projects
Full Job Description
## Description Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. Extended Service Consultants are responsible for activating and configuring Emburse software for existing clients purchasing professional services. These activities include: consultation to determine the best configurations for the client’s business needs and long-term usage of the software and may include support of managed service offerings ## What will you do Responsible for managing multiple small projects and change requests from live customers Provide guidance and feedback for ongoing improvements and additions to internal processes Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally Act as a secondary resource on projects which are identified as sensitive, complex and/or strategic Assist in developing and updating change management processes, with a focus on increased efficiency and turn-around time Provide exceptional customer service to clients by phone, email and via web Demonstrate proficiency with the product and translate client requirements to capabilities of the software Consistently improve technical product knowledge through training, self-directed research and testing, and internal consultation Facilitate requirement gathering sessions and provide recommendations based on existing customer setups Consult with clients on best practices and use of Emburse products to meet their business requirements Scope and manage custom change requests and create customer SOW documents Configure the product to meet the needs and requirements of the client, according to the scope of the proj
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