Consultant,ClientServices

**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. **Role / Department** The Client Service Delivery Manager is responsible for ensuring quality of overall service delivery for one or more allocated clients. The role focuses on: * Maintaining strong and proactive client relationships through both regular service governance forums and day-to-day interactions * Coordinating internal resources to ensure timely and effective delivery of services * Acting as the primary escalation point, ensuring client concerns are clearly articulated and driven through to resolution * Safeguarding Northern Trust’s interest and reputation by proactively identifying and managing operational and client-related risks **Key Responsibilities** * Collaborate closely with operational and support teams to ensure service delivery aligns with client expectations and contractual commitments * Plan, prepare and lead client governance meetings, including service review meetings, due diligence sessions and ad hoc discussions; ensure clear follow-up and tracking of actions * Monitor and oversee performance against Service Level Agreements (SLAs), ensuring issues are identified, escalated and resolved in a timely manner * Drive resolution of day-to-day client queries by coordinating effectively with Operational teams * Partner with Relationship Managers and Client Service Managers to ensure transparent communication and timely escalation of issues internally and externally * Supp