IFS
manufacturing
ConsultantBusinessApplications
Neural analysis suggests this role is
optimal for entry candidates.
“Consultant Business Applications at IFS. Skills: resolve customer issues, providing the best suited solutions, build customer satisfaction, delivering global support services, Applies sound industry and cross-product knowledge, solve customer issues of medium complexity, Ensures quality service delivery, manages timely resolutions within SLA/OLA standards, ensures efficient issue resolution, meeting customer expectations, Assists in training colleagues, Solid analytical skills, identify root cau”
What You'll Achieve.
build customer satisfaction; commit towards the defined SLA, MBO and KPI targets; Ensures quality service delivery; manages timely resolutions within SLA/OLA standards; ensures efficient issue resolution; improves customer satisfaction; meeting customer expectations
Industry & Context.
resolve customer issues; providing the best suited solutions; solve customer issues of medium complexity; Solid analytical skills to identify root causes and propose feasible solutions
What They're Looking For.
Must Have
university degree, or equivalent professional qualifications, in software/system engineering or IT operations, Naturally curious, Adaptable and quick to adjust to changes, with the ability to manage change within scope, Proactive communication and engaging with customers and stakeholders, following through on commitments, Solid analytical skills to identify root causes and propose feasible solutions, Good knowledge of support policies, scope, and customer offerings
Nice to Have
Hands-on experience in manufacturing domain, along with knowledge of diverse business applications, will be considered a valuable advantage
What You'll Do.
proactively interact with their own team and Global Unified Support
to resolve customer issues by providing the best suited solutions and to build customer satisfaction
cooperatively engage and focus to commit towards the defined SLA
MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient
play a key role in delivering global support services to IFS customers
Applies sound industry and cross-product knowledge to solve customer issues of medium complexity
Demonstrates deep knowledge of IFS processes and tools
Ensures quality service delivery
partners on team goals
and manages timely resolutions within SLA/OLA standards
Takes initiatives to meet team goals and ensures efficient issue resolution
Executes planned maintenance and improves customer satisfaction
Ensures meaningful and professional communication
meeting customer expectations
Assists in training colleagues on domain-specific knowledge and tools
Actively participates in knowledge-distribution activities and addresses documentation gaps
Expands internal and external networks
acting as a reference point within the team
Takes on additional obligations and contributes to business development events
Identifies opportunities for process enhancements and proposes improvements
How You'll Work.
Team & Collaboration
proactively interact with their own team and Global Unified Support; partners on team goals; cooperatively engage
Communication Scope
Proactive communication; engaging with customers and stakeholders; Ensures meaningful and professional communication; meeting customer expectations
Full Job Description
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by prov
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