Fieldwire
Construction
ConstructionSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Construction Success Manager at Fieldwire. Skills: Construction Success Management, Client Relationship Management, Product Expertise, Training and Development. Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows”
What You'll Achieve.
ensure their satisfaction and Fieldwire account expansion; extract the most value out of Fieldwire to meet those goals; help improve their Fieldwire usage and processes
Industry & Context.
remove roadblocks; troubleshoot; resolve technical issues; brainstorm unique solutions to client issues
Occasionally travel to customers’ offices for key meetings and trainings
What They're Looking For.
Must Have
2+ years of professional construction experience, Excellent presentation and communication skills, Self-motivated and highly organized, with time management skills, Diplomacy and patience when working through customer issues, Comfortable communicating with anyone, from foreman to senior-level managers, A solid understanding of construction process from design to completion, An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful scheduleudget, Ability to creatively brainstorm unique solutions to client issues relevant to their needs, Desire to learn in a dynamic startup environment
Nice to Have
preferably with a combination of field and office management roles
What You'll Do.
Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows
Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes
Build and maintain long-lasting relationships with Fieldwire clients
in-person training(s)
and demonstrations to educate clients on Fieldwire
Assist the product team in identifying issues and communicating customer feedback for product improvements
to help communicate answers to product questions and resolve technical issues
How You'll Work.
Team & Collaboration
work closely with clients; Assist the product team in identifying issues and communicating customer feedback
Communication Scope
Excellent presentation and communication skills; Comfortable communicating with anyone, from foreman to senior-level managers
Process & Methodology
manage construction projects, drive the process forward
Full Job Description
Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application. Who we’re looking for We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion. What you’ll be doing You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your book of business, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward. The primary responsibilities of our next Construction Success Manager will be to: Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. Build and maintain long-lasting relationships with Fieldwire clients. Conduct web-based, in-person training(s), and demonstrations to educate clients on Fieldwire. Assist the product team in identifying iss
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