Fieldwire
Construction
ConstructionSolutionEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Construction Solution Engineer at Fieldwire. Skills: Construction experience, Software usage, Client advising, Product expertise. Develop client processes. Consult client processes”
What You'll Achieve.
Ensure client satisfaction; Ensure account expansion; Meet client goals; Drive process forward
Industry & Context.
Problem-solving; Creative solutions
What They're Looking For.
Must Have
3+ years of professional construction experience, Fluency in English and Swedish, written and verbal communication skills in both languages
Nice to Have
combination of field and office management roles, Fluency in Danish, basic understanding of construction process from design to completion, understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful scheduleudget
What You'll Do.
Develop client processes
Consult client processes
Understand business objectives
Extract value from Fieldwire
Support book of business
Drive process forward
Become Fieldwire product expert
Understand client construction needs
Understand current tech stack
Manage customer portfolio
Improve Fieldwire usage
Improve Fieldwire processes
Build client relationships
Maintain client relationships
Conduct web-based training
Conduct in-person training
Conduct demonstrations
Communicate customer feedback
Communicate product answers
Resolve technical issues
How You'll Work.
Team & Collaboration
Work closely with clients; Assist the product team
Communication Scope
Presentation skills; Communication skills
Process & Methodology
Manage construction projects
Full Job Description
Who we’re looking for We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion. What you’ll be doing You'll utilize your experience as a construction professional to develop and consult client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your book of business, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward. The primary responsibilities of our next Construction Success Manager will be to: Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. Understand client construction needs and current tech stack to seamlessly integrate Fieldwire into a company’s day-to-day workflows. Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. Build and maintain long-lasting relationships with Fieldwire clients. Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire. Assist the product team in identifying issues and communicating customer feedback for product improvements. Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. At Fieldwire, we’re looking for our next Construction Success Manage
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