ConstituencyAssistant

MP Barrett and his team are always happy to hear from their constituents. Our offices are here to serve you and provide a wide variety of services. We can provide information and assistance on federal government issues, including but not limited to, Citizenship and Immigration, Passport Canada, Canada Pension Plan, Employment Insurance, etc. The Office of MP Barrett is currently looking to staff the position of Constituency Assistant on a 6-month basis with the possibility of extension. In this role, you will manage, triage and review Member’s emails and communications, prioritize, sort and evaluate correspondence and distribute key information to constituents. You will act as the first line of response with constituents for all incoming cases while providing administrative and business services to the Member. Primary responsibilities: * Creates and maintains systems to monitor requests and/or questions from constituents. * Assist constituents for all incoming cases (e.g. immigration, Canada Revenue and Old Age Security files) and provides information, advice and support in person, over the telephone and in writing. * Manage the Members and the office calendar, including events, meeting requests and scheduling logistics. * Contacts government services on behalf of constituents to obtain more information and follow up on available national programs as well as to seek and achieve resolution in all cases and follows up with constituents throughout the client file life cycle. Ensures cases are dealt with in a sensitive, confidential and timely manner. * Drafts responses to constituent emails and letters, including on general policy and constituency casework issues. * Helps with special projects that aim to improve the effectiveness of the office’s administrative operations. * Performs other related duties within the scope of the position. Top reasons to apply: By joining the team at the Office of MP Barrett, you will join a meaningful environment that helps make a tangi