Company
ConseillerenPréarrangementsFunéraires|SalesProfessionalInsidesales
“Conseiller en Préarrangements Funéraires | Sales Professional - Inside sales. Skills: Sales, Lead Generation, Relationship Building, Customer Service. Serving client families by making at need cemetery arrangements. Selling pre-need arrangements”
What You'll Achieve.
Generate revenue for the cemetery; Ensure productivity; Achieve results; Ensure satisfaction; Form the foundation for future sales based on long-term relationships; Offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning; Provide seamless, high quality service
Industry & Context.
Resolving their concerns and needs
Flexible with schedule to achieve often works nights and weekends, Acceptable driving record
What They're Looking For.
Must Have
High school education or equivalent, 1-2 years of college or equivalent experience, Sales experience or one to two years industry experience or equivalent education, Current state/province issued driver’s license with an acceptable driving record, In states/provinces where required, must hold a Funeral Directors License to perform this role, Basic computer and technology skills within a sales environment, Ability to work well in a team, as well as independently, Ability to work beyond “standard” hours as the need arises, Good driving record, Good work ethic, High-level of integrity, Creative, outgoing and energetic, Comfortable presenting in front of others, Desire to help others
Nice to Have
Previous experience with Customer Relationship Management (CRM) systems is a plus, Bilingual, knowledge of another language is a plus
What You'll Do.
Serving client families by making at need cemetery arrangements
Selling pre-need arrangements
Generating revenue for the cemetery
Acting as the primary contact for families
Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools
processes and standards
Prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events
door knocking or group seminars
Obtains referrals from families served by the location by following up through visits with families after the service
Networks and builds community and civic relationships
Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Remains flexible with schedule to achieve often works nights and weekends
Establishes and maintains business relationships with families by connecting with the family
resolving their concerns and needs
and committing to follow through
Responds to client inquiries in a timely
sensitive and professional manner
Supports families in time of grief with acts of kindness
Connects with families through listening
honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members
and the family’s relatives and friends
by educating them on the benefits of pre-planning
Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
Collaborates and teams with funeral directors
and other members of funeral home and or cemetery staff
Represents a continuous link from services provided at need
to providing services to protect families in future
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
setting arrangement continuation visits within two to three days after the service
Shares family concerns with rest of the SCI team
How You'll Work.
Team & Collaboration
Ability to work well in a team; Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff; Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service; Acts as one team, setting arrangement continuation visits within two to three days after the service; Shares family concerns with rest of the SCI team
Communication Scope
Honest communication; Explains and presents Dignity Memorial® Personal Planning Guide presentations
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