MSX International
Automotive
ConnectedServicesCoach
“Connected Services Coach at MSX International. Skills: Connected services, Dealership coaching, Sales activation. Deliver coaching sessions on connected services. Coach dealership leadership team”
What You'll Achieve.
Increase activation rates; Increase OTP sales
Industry & Context.
Problem-solving skills; Analytical skills
80% travel required
What They're Looking For.
Must Have
3+ years of experience in automotive, coaching or consulting, understanding of connected services, coaching skills, Proven ability to deliver engaging and effective coaching sessions, Excellent communication, interpersonal, and presentation skills, Ability to build rapport and establish trust, analytical and problem-solving skills, Proficient in using CRM and other sales-related software
Nice to Have
focus on vehicle or dealer technology
What You'll Do.
Deliver coaching sessions on connected services
Coach dealership leadership team
Create dealership process
Ensure staff proficiency in Dealer Rewards Portal
Sell one-time pay options
Host Monthly Performance Reviews
Present to client’s Zone Team
Analyze dealer performance data
Identify areas for improvement
Recommend strategies to increase activation rates
Recommend strategies for OTP sales
Coach best practices for selling connected services
Coach best practices for supporting connected services
Track dealer progress toward activation targets
Track dealer progress toward OTP sales targets
Develop action plans with dealerships
Address performance gaps
Report on progress to program team
Report on challenges to program team
Report on successes to program team
Maintain open communication with dealership personnel
Maintain open communication with client field representatives
Maintain open communication with program team
Participate in reviews to provide updates
Participate in reviews to discuss program strategy
Share best practices with other coaching
Gather dealer feedback
Identify opportunities to improve coaching materials
Identify opportunities to improve program processes
Stay up to date on connected vehicle technology
Stay up to date on client's connected services
How You'll Work.
Team & Collaboration
Dealership personnel; Client field representatives; Program team; Other coaching staff
Communication Scope
Presentation skills; Interpersonal skills
Applying for this Connected Services Coach role?
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