ConnectedServicesCoach

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. The Connected Services Field Coach will be responsible for delivering targeted coaching and consulting to assigned dealerships. You will empower dealership personnel with the knowledge, tools, and skills necessary to effectively sell, activate, and support connected services. This role requires a strong understanding of technology, excellent communication, coaching skills, and a proven ability to drive results. You will work closely with dealership staff, client's field representatives, and the program team to achieve program objectives. Responsibilities: * Coaching & Development: * Deliver engaging and effective coaching sessions to dealership personnel on all aspects of clients connected services, with a specific focus on working with the dealership's leadership team and creating a process within the dealership. * Ensure dealership staff are proficient in using the Dealer Rewards Portal, including selling one-time pay options and activating free trials. * Host Monthly Performance Reviews, presenting to client's Zone Team. Highlight success, drawbacks and best practices with the goal of aligning dealers and other org members. * Consulting & Support: * Conduct regular in-person and virtual visits to assigned dealerships to provide ongoing consulting and support. * Monitor dealer performance, identify areas for improvement, and execute strategies to activ