Floor & Decor
ConnectedCustomerSupervisor
“Connected Customer Supervisor at Floor & Decor. Skills: Customer service, Inventory management, Supervision. Manage a team of customer service associates. Oversee cashiering and returns processes”
Industry & Context.
Ability to lift 25 pounds or more on a consistent basis, Ability to sit, squat or stand for long periods of time, Frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl, Potential car travel to other stores for support
What They're Looking For.
Must Have
Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience, High school diploma and/or GED, Minimum of (2) years of computer experience in a work environment
What You'll Do.
Manage a team of customer service associates
Oversee cashiering and returns processes
Manage cash office functions
Oversee inventory management and accuracy
Provide e-commerce support
Provide customers with exceptional shopping experience
Direct Customer Service Associates and Specialists
Lead inventory management and accuracy
Process customer refunds and exchanges
Oversee signage updates and price changes
Assist customers with product selection
Research inventory discrepancies
Review shipping and receiving documents
Monitor incoming and outgoing trucks logs
Audit customer merchandise storage area
Create and maintain store signage and pricing
Return products to correct in store location
Clean and stock products
Supervise inventory movement within the store
Open and/or close store
How You'll Work.
Team & Collaboration
Partner with management to determine product needs; Point of contact for e-commerce team members; Resolve issues with CEM/Store Manager and Operations Manager
Communication Scope
Excellent communication and listening skills
Applying for this Connected Customer Supervisor role?
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