ConnectedCustomerSupervisor

**_Purpose:_** The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. **_Successful connected customer supervisors are:_** * Team builders * Customer service champions * Detail oriented and highly organized * Excellent communication and listening skills ** _Minimum Eligibility Requirements:_** * Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience * High school diploma and/or GED * Minimum of (2) years of computer experience in a work environment ** _Essential Job Functions:_** * Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store * Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out) * Lead inventory management and accuracy throughout the store * Process customer refunds and exchanges according to established guidelines * Oversee signage updates and price changes for store SKU’s * Assist customers with product selection and answer product related questions * Partner with management to determine which products need SKUs, price changes and need to be returned * Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system * Review shipping and receiving documents for accuracy * Audit reports including inventory control, return of sale, and void reports * Monitor incoming and outgoing trucks logs * Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager *