Bupa
health insurer and provider
ConnectedCarePathwayCoordinator-Bank
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Connected Care Pathway Coordinator - Bank at Bupa. Provide efficient administration and services. Coordinate Specialist Centres”
What You'll Achieve.
ensuring that a high-quality service is delivered to patients; fundamental in the day-to-day coordination of Specialist Centres; make the Development Manager aware of any operational issues which could impact these targets; continue to meet our KPI’s
Industry & Context.
solutions focussed; developing processed to improve the patient experience
Bank position, expectancy to work 37. 5 hours a week, Monday to Friday: Shift Patterns of 9am to 5pm, 9. 30am to 5. 30pm & 10am to 6pm, safeguarding children, young people and adults at risk is prioritised
What They're Looking For.
Must Have
Awareness of Service Level Agreements for each service, Sound knowledge of the agreed KPIs
What You'll Do.
Provide efficient administration and services
Coordinate Specialist Centres
Make Development Manager aware of operational issues
Support in sourcing data for KPI submissions
Communicate with patients
Ensure relevant test results are available
Ensure specialist centre clinics have appropriate access
Respond to patient queries
Be the point of contact for UKI
Create and maintain a record of current provision
Book patient appointments
Develop processed to improve patient experience
Ensure all processes are documented
Coordinate pathways to meet KPI’s
Raise risk with Pathway Process Manager
Support with data requests
Help shape new KPI reports
Set up new processes to collect KPI’s
How You'll Work.
Team & Collaboration
Working closely with the MI, Clinical and Development Teams; Work closely with the CNS; Work closely with the MI team
Communication Scope
Communicate with patients; Communicate times to the consultant, radiologist, and patient
Full Job Description
Job Description: **Connected Care Pathway Coordinator - Bank Cromwell Hospital, High Street Kensington, W8 5ED** **Salary: £17 per hour + Fantastic Benefits ** **Bank position with the expectancy to work 37.5 hours a week** **Monday to Friday: Shift Patterns of 9am to 5pm, 9.30am to 5.30pm & 10am to 6pm** **We make health happen.** As a Specialist Centre Coordinator, you will provide efficient administration and services to Bupa Insurance Specialist Centres at Cromwell Hospital, ensuring that a high-quality service is delivered to patients. You will be fundamental in the day-to-day coordination of Specialist Centres. You will be aware of the Service Level Agreements for each service and make the Development Manager aware of any operational issues which could impact these targets. You will support in sourcing data for the quarterly KPI submissions into Bupa Insurance. Working closely with the MI, Clinical and Development Teams **You’ll help us make health happen by:** **Leading on the coordination of UKI (UK Insurance) Specialist Centres** * Communicate with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey. * Ensure relevant test results are available for consultant, secretary, and/or MDT (multi-disciplinary team meetings). * Ensure specialist centre clinics have appropriate access for UKI customers as outlined in agreed SLAs. * Proactively respond to patient queries when appropriate. * Be the point of contact for UKI in relations to the day to day running of the specialist centres. * Create and maintain a record or current provision including consultant clinics, radiologist clinics and triage appointments. * When relevant, book patient appointments and communicate times to the consultant, radiologist, and patient. * You will be solutions focussed, when issues arise in the coordination of services you will be comfortable in developing processed to improve the patient experience. * Ensure all processes are documented,
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