Bupa

health insurer and provider

ConnectedCarePathwayCoordinatorBank

£0–0k London, United Kingdom FULL TIME
The Brief

“Connected Care Pathway Coordinator - Bank at Bupa. Provide efficient administration and services. Coordinate Specialist Centres”

What You'll Achieve.

ensuring that a high-quality service is delivered to patients; fundamental in the day-to-day coordination of Specialist Centres; make the Development Manager aware of any operational issues which could impact these targets; continue to meet our KPI’s

Industry & Context.

health insurer and provider
Problems you'll solve

solutions focussed; developing processed to improve the patient experience

Eligibility Requirements

Bank position, expectancy to work 37. 5 hours a week, Monday to Friday: Shift Patterns of 9am to 5pm, 9. 30am to 5. 30pm & 10am to 6pm, safeguarding children, young people and adults at risk is prioritised

What They're Looking For.

Must Have

Awareness of Service Level Agreements for each service, Sound knowledge of the agreed KPIs

What You'll Do.

Provide efficient administration and services

Coordinate Specialist Centres

Make Development Manager aware of operational issues

Support in sourcing data for KPI submissions

Communicate with patients

Ensure relevant test results are available

Ensure specialist centre clinics have appropriate access

Respond to patient queries

Be the point of contact for UKI

Create and maintain a record of current provision

Book patient appointments

Develop processed to improve patient experience

Ensure all processes are documented

Coordinate pathways to meet KPI’s

Raise risk with Pathway Process Manager

Support with data requests

Help shape new KPI reports

Set up new processes to collect KPI’s

How You'll Work.

Team & Collaboration

Working closely with the MI, Clinical and Development Teams; Work closely with the CNS; Work closely with the MI team

Communication Scope

Communicate with patients; Communicate times to the consultant, radiologist, and patient

Free ATS check

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