Four Seasons

Hospitality

ConferenceServicesManager

£54–54k London, United Kingdom FULL TIME
The Brief

“Conference Services Manager at Four Seasons. Skills: Event planning, Client relationship management, Commercial acumen. Planning and delivery of conferences, meetings, and social events. Serving as the primary point of contact for clients”

What You'll Achieve.

Deliver flawless execution at the highest level; Enhance guest experience; Maximize revenue; Foster learning, accountability, and professional growth within the team

Industry & Context.

Hospitality
Eligibility Requirements

Right to Work in the UK

What They're Looking For.

Must Have

A background in conference services, events planning, or group management within a luxury hospitality environment, Confidence managing multiple programmes at different stages of planning with high attention to detail, Proven ability to build rapport and trust with high expectation clients, Commercially minded, with experience identifying and converting upsell opportunities, understanding of contracts, billing processes, and commercial terms, Previous exposure to Food and Beverage operations, ideally Banquet Operations, Highly organised, with a disciplined approach to systems, forecasting, and record keeping, Natural leadership style, with the ability to support and develop junior team members, Flexibility to work occasional weekends where business requires

What You'll Do.

Planning and delivery of conferences

Serving as the primary point of contact for clients

Managing all event details

Balancing client care with commercial awareness

Identifying opportunities to enhance guest experience and maximize revenue

Leading and supporting the Conference Services Executive

Owning the full event planning journey

Building long term relationships with clients and meeting planners

Proposing and converting upselling opportunities

Acting as the central liaison for all event elements

Ensuring accurate management of all contractual terms

Maximizing function space utilisation

Conducting site inspections and property tours

Maintaining up to date and accurate forecasts and records

Communicating all group and event requirements clearly to internal departments

Overseeing corporate and social events

Following up with clients

and developing the Conference Services Executive

How You'll Work.

Team & Collaboration

Working closely with Sales, Banquet Operations, and wider hotel teams; Communicating all group and event requirements clearly to internal departments

Process & Methodology

Managing multiple programmes at different stages of planning

Free ATS check

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