Jll

Concierge&TelephonyServices

A$55–70k ~AI est. Canberra, Australian Capital Territory, Australia FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Concierge & Telephony Services at Jll. Skills: Customer service, Reception, Concierge services. Provide reception services. Provide concierge services”

Industry & Context.

Problems you'll solve

Problem-solving

Eligibility Requirements

Agency PEP Clearance, Entity clearances

What They're Looking For.

Must Have

1-2 years customer service admin experience, Agency PEP Clearance, Entity clearances

Nice to Have

Hospitality experience, Hotel environment experience, Leading office reception experience, Certificate in Business Administration, Relevant qualification

What You'll Do.

Provide reception services

Provide concierge services

Place international calls

Manage 'Meet Me Numbers'

Coordinate meeting room bookings

Coordinate facilities usage

Set up meeting spaces

Configure meeting spaces

Organise audio-visual equipment

Manage AV interface setups

Oversee video conference services

Manage car park allocations

Oversee locker assignments

Maintain resource records

Log facilities defects

Liaise with Property Help Desk

Update employee contact details

Perform weekly directory updates

Provide remote concierge support

How You'll Work.

Team & Collaboration

Property management teams

Communication Scope

Oral communication; Written communication

Full Job Description

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Shaping the future of real estate for a better world** At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. **What this opportunity involves:** As a Concierge & Telephony Services at JLL, you'll be the welcoming face of our client site, delivering comprehensive end-to-end customer service that sets the tone for every visitor and employee interaction. This role combines traditional reception duties with sophisticated concierge services, meeting room coordination, and telephony management across multiple locations. You'll maintain a professional front-of-house presence during operational hours while proactively handling queries, managing facilities bookings, coordinating audio-visual setups, and ensuring seamless communication through switchboard services. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and in this position, you'll be instrumental in creating a positive, efficient workplace environment. You'

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