ConciergeTeamLeader

Do you want to lead a team helping participants reach their financial goals by providing advice and education? Do you enjoy optimizing service models to delight participants? Are you passionate about sharing participant insights with plan sponsors? **If your answers are yes, please keep reading and consider this job opportunity.** **Come join the Participant Consulting & Education team as a Concierge Team Leader! We are hiring two roles. **One will lead a tenured team that excels at driving positive actions and delighting our client. With the other role, you’ll help build and then lead a new concierge team offer for our client's participants. These concierge teams are unique as they deliver multiple offers through various channels. For example, they provide advice and education via scheduled 1:1 consults and group webinars, offer email support, and facilitate connections to ongoing management and enable proactive outreach during participant moments that matter. It’s an exciting time to be on the Participant Consulting & Education team as we’re growing quickly and investing in our infrastructure as we strive to help even more participants. This team’s work directly ties to top-line OKRs around driving participant actions and building lifelong Vanguard relationships. **Some exciting opportunities to drive people and business impact within this role include the opportunity to:** * Serve as a key member of the client relationship team serving and driving outcomes for one of our largest enterprise clients. * Lead strategic initiatives that materially shift outcomes (i.e. participant satisfaction, plan sponsor retention, cross enterprise results, etc.). * Create a seamless enterprise experience for participants by reducing handoffs across VWS and PW. Influence senior stakeholders to enable these changes. * Shape and influence partners (including plan sponsor) to refine concierge team SLAs, capacity models, and volume strategy to inform targeted marketing and growth decisi