Four Seasons
Conciergerésidences(tempsplein)/ResidentialConcierge(FullTime)
“Concierge résidences (temps plein) / Residential Concierge (Full-Time) at Four Seasons. Skills: concierge, customer service, communication. respond to a wide variety of homeowner requests by accurately assessing the resident’s needs and offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies. handle all interactions with residents with the highest level of hospitality and professionalism”
What You'll Achieve.
achieve maximum resident satisfaction
Industry & Context.
resolve resident complaints; accurately assessing the resident’s needs
Available to work any shift, including morning, afternoon, evening and night
What They're Looking For.
Must Have
Good communication skills in French, One (1) to three (3) years of concierge experience in a luxury environment, Available to work any shift, including morning, afternoon, evening and night, Ability to use variety of software systems
Nice to Have
Previous Four Seasons concierge experience
What You'll Do.
respond to a wide variety of homeowner requests by accurately assessing the resident’s needs and offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies, handle all interactions with residents with the highest level of hospitality and professionalism, accommodate special requests when possible, resolve resident complaints, assist residents with information regarding residence/hotel services, hours of operation, key residence or hotel personnel, internal events, directions, etc., respond to all resident inquiries accurately and promptly, providing recommendations based on local knowledge and residence practices, accurately and promptly handle incoming and outgoing packages, faxes, messages, store and retrieve residents’ packages, groceries, luggage, dry cleaning, and flowers, manage and grant access to buildings and units for all vendors/contractors/service providers/guests upon authorization, participate in scheduling vendors/contractors, verify identities, and provide appropriate access to owners’ vendors/contractors/service providers, monitor access to entry doors and elevators, ensure safety and prevent unauthorized access during the conduct 1–2 rounds of the residential public areas during the shift, verify that all materials and information on restaurants, museums, attractions, maps, and other local points of interest are current and up to date, be knowledgeable about local activities (theatre, sports, concerts, shows, special exhibits, tours) and build relationships with providers to offer information, tickets, and reservations to residents, update owner profiles by entering any relevant information, use various software systems to accurately log resident requests (e.
, technical or housekeeping requests), and ensure correct billing, monitor the fire alarm panel and respond to emergency situations, such as providing emergency personnel (firefighters, paramedics, etc.
) access to the premises, coordinate elevator reservations for move-ins and move-outs after the initial occupancy period, work harmoniously and professionally with colleagues and supervisors, assist Residential Services Attendants with their duties and responsibilities in their absence or during peak periods, work closely with hotel staff, including the night team, to ensure smooth handling of resident deliveries, reservations, special requests, and to maintain overall building security, perform any other related tasks or projects as requested by the Director of Residences or hotel management.
How You'll Work.
Team & Collaboration
Work harmoniously and professionally with colleagues and supervisors; Assist Residential Services Attendants with their duties and responsibilities in their absence or during peak periods; Work closely with hotel staff, including the night team, to ensure smooth handling of resident deliveries, reservations, special requests, and to maintain overall building security
Communication Scope
Good communication skills in French; An intermediate knowledge of English is necessary to understand the needs of international customers, explain the services offered, and ensure a personalized experience
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